Need to exchange a gift?

No worries! It's easy.

Find the order number printed on the invoice included with your shipment. Please enter the order in the following format: tri-1234567

Enter your zip code as it appeared on the shipping label.

Enter the your full name as it appeared on the shipping label.

Enter the email address at which you'd like to receive your return shipping label and merchandise credit.

Not a Gift?

How it Works

Receive Gift!

Someone gave you a gift? Lucky you! Except it turns out that you need a different size, color, item…

Instantly Exchange

Receive a store voucher to shop for your exchange item(s) immediately. Your replacement items are sent to you right away - you’re welcome!

Mail Back Original

Use the supplied return shipping label to send the original not-quite-rights back to the store.

Common Questions

What information will I need to get started?

The gift receiver (a.k.a you) is asked to verify the order number (in the enclosed packaging) and delivery address zipcode. You are then presented with a screen where the gifted items are displayed and you’re asked to provide the cause of return. You are then given a voucher with the total eligible repurchase amount and asked to shop for replacement items immediately in your store.

This is a little #awks, but will the gift giver know that it has been exchanged?

Nope. The gift giver does not receive any notifications around this process whatsoever, and will only find out if you tell them yourself. So, basically, it's an awkward-free zone.

What if I decide to spend more than the voucher amount?

You can pay for items exceeding the gift exchange amount using our normal check-out methods.

How will this exchange voucher work?

At the time a shipping label is presented, you are also presented with a unique instant gift exchange voucher code that's easily copied to your clip-board. A link takes you to shop again immediately in the store, where you load up your cart and use the code at checkout as you would any voucher code. Purchases exceeding the gift exchange amount are paid for with the store's normal check-out methods.

How much time do I get to return the items?

It is best if you mail them back as soon as possible, but you have about 10 days to drop those return items in the mail so that they are received in time.

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